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You’re smart to be looking for reputation management in Nashville. While you may be looking for a service that can help minimize one or more bad online reviews about your business, I’d like to talk with you for just a moment about a simple and affordable service that can do that and a lot more.
Hi, my name’s Christy. Thanks for visiting with us today.
You know, some of the data about the power and impact of online reviews can really be eye-opening.
For example, did you know that when it comes to positive online reviews
• 85% of consumers say they read online reviews to determine if a local business is good?
• Or that 73% of consumers say positive online reviews make them trust a business more
• That 65% of consumers say positive online reviews make them more likely to use a business
• And that 79% of consumers say they trust online reviews as much as personal recommendations.
And the impact of negative reviews is just as powerful, especially connected with customer retention. Consider that
• 91% of unhappy customers will not willingly do business with your firm again.
• 70% of complaining customers WILL do business with you again if you resolve the complaint in their favor AND
• 95% of complaining customers will do business with you again if you solve the complaint quickly.
It’s pretty easy to see the power of online reviews, both positive and negative, wouldn’t you agree? But how do you find the right reputation management service?
Well, some reputation management services will work to minimize bad reviews but really do nothing to help you build up the number of 5-star reviews. Other firms offer reputation monitoring services that will give you notice when reviews about your business are left online but that’s about all they do.
I’d like to introduce you to the e-footprints reputation management and marketing service, a done-for-you system that will build, manage, monitor, AND market your online reputation. The e-footprints system includes
• A system that asks your customers, clients, or patients to leave a review about their experience with your business and that will solicit the review at a time that is more effective than just asking at the point-of-sale
• A system that gives you timely notification of all reviews so that you can follow up with dissatisfied customers that leave negative feedback.
• A system that gets your 5-star reviews posted to the public review sites like Google, Yelp, Yahoo, and others.
• A system that will syndicate your positive reviews to a number of social media sites for maximum exposure.
• A system that prevents some negative reviews from ever getting to the public review sites in the first place.
• A system that can stream your 5-star reviews to your website for increased credibility
• A system that in addition to asking your customers for reviews also includes the ability to do mini-surveys to find out what your customers want or need
• A system that provides a series of training videos for your staff to educate them about how their work contributes to your firm’s reputation
• A system that segregates the customers who leave 5-star reviews – these people are actually your company’s raving fans and this allows you to reach out to this elite group with special offers.
• A system that includes a robust reporting console where you can see at-a-glance your growing 5-star online reputation.
And maybe best of all, in addition to setting up the e-footprints system with so many powerful features and with most of the work being done-for-you, we’ve also made it affordable for ANY business.
So no matter what kind of business you have, the e-footprints reputation management system will help you build, manage, monitor, and market a growing 5-star online reputation. And it will do it all at a price you can afford, a price that provides real value, and that will give you a decided advantage over your competitors that ignore their online reputation.
The result will be more customers, more sales, and more profits.
I invite you to click on the link you see here or call the number on your screen for all the details. We’ll be happy to show you how the e-footprints system can quickly grow your online reputation and begin taking your business from where it is today to where you want it to be.
Again, thanks so much for visiting with us and we look forward to hearing from you.